5S Service System For Cranes

Detailed Explanation Of The 5S Service System

• Whole Machine Sales

Bonzer Intelligent provides manufacturing and sales of various types and styles of complete cranes.

Bonzer Intelligent tailors detailed crane optimization configuration plans for special customers. Meanwhile, for special cranes used in special environments, our R&D team will also, based on the specific requirements of the customers, on-site measurement data, and on-site environmental conditions, formulate a complete set of crane design and manufacturing plans for customers to choose from So as to meet the lifting requirements of different customers and different occasions.

• Standardized Installation, Commissioning And Renovation

Bonzer Intelligent has a professional installation team that is proficient in the installation of both domestic and imported cranes Each installation strictly adheres to national laws and regulations such as the "Code for Design of Cranes", "Technical Requirements for Various Types of Cranes", "Safety Regulations for Cranes", "Manufacturing and Track Tolerances of Bridge and Gantry Cranes", and "Test Specifications and Procedures for Lifting Machinery", in combination with all the processes and quality requirements stipulated in the quality assurance manual. We provide comprehensive support for customers in the installation, commissioning and technical transformation of lifting equipment, cultivate a professional team of engineers, and tailor modern transformation plans to enable more lifting equipment to maximize their usage value and create more value for customers.

• Support and Emergency Repairs

Bonzer Intelligent "focuses on customer service", equipped with a "dual core" of technical support engineers and on-site service engineers to ensure the safe and effective operation of customers' lifting equipment.

Bonzer Intelligent has set up offices in many cities across the country. Especially in equipment concentration areas where the number of cranes reaches a certain level, dedicated personnel are dispatched to the site or offices are established in county-level regions. When equipment in each unit malfunctions, the person in charge of the equipment using the unit shall notify the service person in charge of the Bonzer Intelligent office. The person in charge of Bonzer cranes will promptly arrange for service engineers to arrive at the site as quickly as possible for inspection, maintenance and technical support. If Bonzer intelligent crane service engineers encounter problems that they cannot handle on-site, Bonzer Intelligent will activate the "Fault Escalation Handling Mechanism". Bonzer intelligent crane technical support engineers will be available at any time to remotely collaborate with service engineers online through AR smart glasses to handle equipment faults and complete the maintenance work as soon as possible. Ensure that customer satisfaction reaches 100%.

Depending on the distance between the user and the Bonzer smart office, Bonzer smart lifting service engineers will arrive at the maintenance site within 20 to 60 minutes. Each Bonzer Smart office is equipped with 1 to 2 maintenance service vehicles and 4 to 5 maintenance service engineers. Each maintenance service engineer must have more than 2 years of driving experience and is equipped with a set of commonly used tools from Sida. The above hardware configuration ensures the prompness of Bonzer Smart's support and emergency repair response, as well as the timeliness of maintenance.

• Quick Supply Of Spare Parts

Bonzer Intelligent has developed a supply chain management platform, established a large spare parts storage center and a complete logistics distribution system. Here, customers can find information on various types of crane spare parts both at home and abroad. Through the supply chain management platform and online office software, the company has formulated a complete and scientific inbound and outbound management process as well as a modern operation mode to meet the various crane spare parts demands of customers. It can arrange for spare parts to be delivered to the site in the first instance, shorten transportation time and improve work efficiency.

To ensure the rapidity of parts supply, Bonzer Smart has established a 7,000-square-meter warehousing center. Each office is equipped with a regular spare parts warehouse. When equipment needs to be replaced with ordinary parts, the person in charge of the Bonzer Smart office can provide the parts at any time. When less frequently used parts are needed, the person in charge of the Bonzer Smart warehousing center can allocate them at any time. Arrive at the scene within 24 hours. It ensures the rapidity of accessory supply.

• Maintenance and Repair Services

To achieve sustainable development of the enterprise, strictly control the failure rate of the main machine, extend the service life of the equipment, and reduce the energy consumption of the equipment and products. Through the intelligent operation and maintenance industrial Internet platform for cranes, by applying big data analysis, the Internet, the Internet of Things and other means, the intelligence level of crane maintenance is enhanced, the efficiency of equipment operation and maintenance is improved, and full life cycle operation and maintenance services for cranes are provided.

Bonzer Intelligent provides 720° all-round and seamless services through the intelligent operation and maintenance industrial Internet platform for cranes. From professional repair and maintenance to unified electronic data file management, Bonzer Intelligent's complete equipment maintenance system and management experience will be the most reliable guarantee for customers' lifting equipment.